Frequently Asked Questions

1. How long will it take to receive my order?

Orders are usually delivered within 7 to 12 business days after shipment.

Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, customs processing, or local delivery issues.

2. How much does shipping cost?

Standard shipping costs $9.99.

We offer free standard shipping on orders over $200.

3. When will my order be processed?

Orders are usually processed within 1 to 3 business days after payment is confirmed.

Processing time does not include weekends or public holidays. During busy seasons or promotions, processing may take slightly longer.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take 24 to 72 hours to update after the package has been shipped.

5. Can I cancel or change my order?

Orders can only be canceled or changed within 24 hours of purchase, provided the order has not already been processed or shipped.

Please contact us as soon as possible at support@zoedawn.com if you need help with an order.

6. What is your return policy?

We accept eligible return requests within 30 days after delivery.

Items must be unused, unworn, in original condition, and returned with original packaging and proof of purchase. Please contact us before sending any item back.

7. Who pays for return shipping?

For returns due to personal reasons, such as changing your mind or ordering the wrong item, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can review the issue.

8. What should I do if my item arrives damaged or incorrect?

Please contact us at support@zoedawn.com within 48 hours of delivery.

Include your order number, clear photos of the item, packaging, and shipping label. We will review the issue and provide an appropriate solution.

9. Are the flower brooches suitable for gifts?

Yes. Zoedawn floral brooches are designed to be thoughtful accessories for birthdays, celebrations, special occasions, or everyday styling.

Each piece is carefully packaged and suitable for gifting or safekeeping.

10. How can I contact Zoedawn?

You can contact us by email:

Email: support@zoedawn.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

We do our best to respond within 24 to 48 business hours.