Thank you for shopping with Zoedawn.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. You can use the tracking number in that email to follow the delivery status of your package.
How to Track Your Order
To check your order status, please prepare the following information:
Order Number
You can find your order number in your order confirmation email.
Email Address
Please use the same email address you entered when placing your order.
Tracking Number
If your order has already shipped, your tracking number will be included in the shipping confirmation email.
Tracking Updates
Tracking information may take some time to update after your package has been shipped. In some cases, it may take 24 to 72 hours for the carrier to show the latest tracking details.
If your tracking number does not update immediately, please check again later.
Estimated Delivery Time
Our standard shipping time is usually:
7 to 12 business days after shipment
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, customs processing, local delivery issues, or other circumstances beyond our control.
If You Have Not Received Tracking Information
If you have not received a shipping confirmation email, your order may still be processing.
Orders are usually prepared before shipment, and tracking information will be sent once your package is on its way.
Please also check your spam or junk folder in case the email was filtered there.
If Your Package Is Delayed
If your package is taking longer than expected, please contact us and we will help review the status of your order.
When contacting us, please include:
Order Number
Email Used for the Order
Tracking Number, if available
If Tracking Shows Delivered but You Did Not Receive It
If the tracking information shows that your package has been delivered but you cannot find it, please first check:
- Your mailbox or parcel locker
- Front door, porch, lobby, or reception area
- Neighbors or household members
- Local carrier or delivery office
If you still cannot locate the package, please contact us at support@zoedawn.com with your order number, and we will do our best to assist you.
Contact Us
For order tracking or delivery questions, please contact us at:
Zoedawn
Email: support@zoedawn.com
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM
We do our best to respond within 24 to 48 business hours.