Terms of service

Last Updated: July 6, 2026

Welcome to Zoedawn. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. Website Operator

This website is operated by Zoedawn.

Company Name: Hong Kong Hansheng Network Technology Limited
Address: 503A 5/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Email: support@zoedawn.com

Throughout the site, the terms “we,” “us,” and “our” refer to Zoedawn.

2. Use of Our Website

By using our website, you agree that you will not:

Use the website for any unlawful, fraudulent, or harmful purpose
Interfere with the normal operation or security of the website
Attempt to gain unauthorized access to our systems or customer data
Copy, reproduce, resell, or exploit any part of the website without permission
Submit false, misleading, or inaccurate information
Use our website in a way that violates applicable laws or regulations

We reserve the right to restrict, suspend, or terminate access to our website if misuse, fraud, abuse, or violation of these Terms is suspected.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, materials, dimensions, prices, and availability as accurately as possible.

However, slight variations may occur due to photography lighting, screen settings, product batches, handmade or fabric details, material differences, and normal production variations.

All product information is provided for general reference. We reserve the right to update, correct, modify, or discontinue products at any time without prior notice.

4. Orders and Acceptance

When you place an order on our website, you agree that all information provided is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance of the order.

We reserve the right to cancel, refuse, or limit any order for reasons including but not limited to:

Product unavailability
Pricing or product information errors
Suspected fraud or unauthorized activity
Payment issues
Shipping restrictions
Violation of these Terms

If an order is canceled after payment has been made, we will issue a refund to the original payment method where applicable.

5. Pricing and Payment

All prices are listed on our website and may be subject to change without notice.

We reserve the right to correct pricing errors, even after an order has been submitted. If a pricing error affects your order, we may contact you for confirmation or cancel the order and issue a refund.

Payment must be completed at checkout through the available payment methods. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

Shipping times, costs, and delivery estimates are provided on our website or during checkout.

Delivery times are estimates only and may vary due to factors outside our control, including customs processing, carrier delays, weather conditions, holidays, incorrect addresses, or local delivery issues.

We are not responsible for delays caused by shipping carriers, customs authorities, or incorrect information provided by the customer.

Please ensure your shipping address is accurate before placing an order.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

To request a return or report an issue with your order, please contact us at:

support@zoedawn.com

Eligible return requests must be submitted within the stated return window and must meet the conditions described in our Refund Policy.

8. Order Cancellations and Changes

Orders may only be canceled or changed within 24 hours of purchase, provided the order has not already been processed, packed, or shipped.

Once an order has been processed or shipped, it cannot be canceled. You may request a return after delivery if the item meets our return conditions.

9. Customer Responsibilities

You are responsible for:

Providing accurate billing, shipping, and contact information
Reviewing product details before placing an order
Monitoring your email for order updates
Inspecting your order after delivery
Contacting us promptly if there is an issue with your order

We are not responsible for failed delivery, delays, or losses caused by incorrect or incomplete information provided by the customer.

10. Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, designs, layout, and visual materials, is owned by or licensed to Zoedawn and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use any website content for commercial purposes without our prior written permission.

11. User Submissions

If you submit reviews, photos, feedback, comments, or other content to us, you agree that we may use, display, reproduce, or share that content for customer service, website improvement, marketing, or promotional purposes, where permitted by law.

You agree that any content you submit will not be unlawful, offensive, misleading, defamatory, infringing, or harmful.

We reserve the right to remove or refuse any submitted content at our discretion.

12. Third-Party Services and Links

Our website may use third-party services, such as payment processors, shipping providers, analytics tools, marketing platforms, or e-commerce service providers.

Our website may also contain links to third-party websites. We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Promotions and Discounts

Promotions, discounts, coupon codes, and special offers may be subject to additional terms, expiration dates, or restrictions.

We reserve the right to modify, suspend, or cancel promotions at any time without prior notice.

Discounts cannot be applied retroactively unless stated otherwise.

14. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will always be uninterrupted, secure, or error-free
Product information will always be free from errors
Website access will always be available
Any defects or issues will be corrected immediately

To the fullest extent permitted by law, we disclaim warranties of any kind, whether express or implied.

15. Limitation of Liability

To the fullest extent permitted by law, Zoedawn and Hong Kong Hansheng Network Technology Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product involved in the claim.

16. Indemnification

You agree to indemnify and hold harmless Zoedawn, Hong Kong Hansheng Network Technology Limited, and our employees, partners, service providers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, or violation of applicable laws or third-party rights.

17. Force Majeure

We are not responsible for delays, failures, or disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, strikes, customs delays, carrier disruptions, supply chain issues, government actions, internet outages, or technical failures.