Shipping policy

Last Updated: July 6, 2026

Thank you for shopping with Zoedawn. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, and related shipping information.

Shipping Area

We currently ship to available service areas shown at checkout.

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed delivery caused by incorrect, incomplete, or unavailable shipping information.

Processing Time

Orders are usually processed within 1 to 3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, promotions, or periods of high order volume, processing time may be slightly longer.

Shipping Method and Delivery Time

We offer standard shipping.

Standard Shipping:
Estimated delivery time: 7 to 12 business days after shipment
Shipping fee: $9.99

Delivery times are estimates only and may vary depending on the destination, carrier service, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Free Shipping

We offer free standard shipping on eligible orders over $200.

Free Shipping:
Order value: Over $200
Shipping fee: Free

The free shipping threshold is calculated based on the order subtotal after discounts and before taxes or other fees, unless otherwise stated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the tracking information to update after the carrier receives the package.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

Carrier delays
Weather conditions
Holidays or peak seasons
Customs or local delivery processing
Incorrect or incomplete shipping addresses
Events beyond our reasonable control

If your package is significantly delayed, please contact us at support@zoedawn.com, and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@zoedawn.com

We can only update the address if the order has not already been processed or shipped.

If an order is returned, delayed, or lost due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check with your local carrier, neighbors, front desk, mailroom, or household members.

If you still cannot locate the package, contact us at support@zoedawn.com with your order number, and we will help review the issue.