Privacy policy

Last Updated: July 6, 2026

This Privacy Policy describes how Zoedawn collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Shipping address
Billing address
Phone number
Order details
Payment-related information
Messages or inquiries sent to customer support

We may also automatically collect certain information when you visit our website, such as:

IP address
Browser type
Device information
Pages viewed
Time spent on the website
Referral source
Cookies and similar tracking data

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Provide order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds, or order issues
Improve our website, products, and services
Prevent fraud, abuse, or unauthorized activity
Comply with legal, tax, and regulatory obligations
Send marketing emails, if you have chosen to receive them

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

3. Payment Information

Payment information is processed securely by third-party payment providers. We do not directly store your full credit card number or complete payment details on our servers.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and support marketing or advertising activities.

Cookies may help us:

Keep items in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant content or advertisements

You can adjust your browser settings to refuse or delete cookies. However, some website features may not work properly without cookies.

5. Sharing Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Order fulfillment partners
Website hosting and e-commerce service providers
Email and customer support service providers
Analytics and marketing service providers
Legal, tax, or regulatory authorities when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Because we operate online and work with service providers in different regions, your information may be processed or stored outside your country or region.

When we transfer or process personal information internationally, we take reasonable steps to protect your information in accordance with applicable privacy laws.

7. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, business records, legal compliance, fraud prevention, and dispute resolution.

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by law.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent for marketing communications
Request a copy of your personal information

To exercise these rights, please contact us at:

support@zoedawn.com

We may need to verify your identity before processing your request.

10. Marketing Communications

If you subscribe to our email list or choose to receive updates from us, we may send you emails about new arrivals, promotions, styling inspiration, or store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website operations.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.